Sustainability Strategy and Target | Sustainable Shin Kong | Shin Kong Life Sustainability

Sustainable Shin Kong

Sustainability Strategy and Target

Sustainable Shin Kong

Shin Kong Life always strives to live up parent company Shin Kong Financial Holding's sustainable development value proposition of "Low Carbon, Innovation, and Mutual benefit." SKL has developed the corporate sustainability vision, strategies, and medium-to long-term targets based on our core competencies, and have also promotes and implemented various sustainability/ESG initiatives to move towards sustainable corporate development.

SKL Sustainable Milestone

Message From the President

Corporate Sustainability Committee

Sustainability Strategy and Target

Material Issues Assessment

Stakeholder Engagement

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Sustainability Strategy and Target

Low Carbon

Innovation

Mutual Benefit

Strategy	Plan	Short-term Target (2023)	Medium to long-term Target (2026 as the target year)	Materiality
Strengthening climate resilience	Improve climate risk management and disclosure	Strengthen the quality of TCFD, obtain third-party verification, and publish TCFD reports. Complete SBTi investment and financing portfolio carbon reduction pathway program.	Comply with the green finance 3.0 and sustainable development process of the competent authorities. Implementing SBTi phased carbon reduction targets in accordance with SKFH. Improve sustainable finance-related policies and practices	Risk management Sustainable finance Actions for climate change
Towards a Net Zero Future	Develop an environmental management mechanism Construct green buildings Planning a net zero carbon emission plan for SKL operations	Reduce GHG in own operations by 2% Obtain one green building candidate certificate	Achieve net zero emissions at the headquarters by 2026 Achieve net zero emissions at the headquarters and main office locations by 2030 Obtain green building certificates (silver and above) for all new projects Expanding ISO50001 Import Locations	Actions for climate change
Nurturing diverse talents	Encourage rotations for the accumulation of knowledge and experience Provide abundant training resources Listen to the employees' opinions	Conduct regular surveys of employees' career intentions Provide training programs designed for female employees Continue to implement succession plans Increase training hours Conduct employee engagement survey every two years	Average training hours per employee > 100 hours Percentage of open positions filled by internal candidates > 60% Retention rate of outstanding talent > 90% Percentage of females in senior management positions > 27%	Talent recruitment and retention
Excellent Customer Experience	Strengthen business digital power Expand customer ownership Strengthen product inclusion Light up friendly service	Improve the digital capabilities of sales representatives and sales channels Expand digital customers and services to boost customer satisfaction Develop at least one financial inclusion good or service Optimize the user experience of people with disabilities and ways to conduct telephone interviews with them	Maintain more than 95% of the insured in our own channels Percentage of e-agent > 65% Online members reach 1.21 million, with 32% of live accounts Percentage of net promoter score (NPS) > 80% Continue to promote the fair treatment of customers and friendly financial services to rank top front in the fair treatment of customer assessment	Innovation and digital finance Customer relationship management Financial inclusion
Realizing Sustainability Governance	Strengthen the operation mechanism of the Board of Directors and functional committees Promote integrity management Strengthen information security protection	Conduct annual training for directors and employees on integrity management Maintain ISO 27001:2013 and BS 10012:2017 validation	Assist SKFH's corporate governance evaluation The actual attendance rate of the board of directors maintained at over 85% Complete performance evaluation and disclosure of the Board of Directors and functional committees Maintain information security certification	Corporate governance and ethical corporate management Risk management Information security Legal Compliance
Unleashing the importance of sustainable finance	Promote sustainable finance Expanding the Influence of Sustainable Finance Implementing sustainable supply chain management	Continue to enhance sustainable finance policies and related measures to achieve sustainable and robust investment outcomes Supporting Sustainable Financial Commodities or Green Energy Industries Strengthen engagements with investees Green procurement accounts for more than 15% of the available purchase amount	Achieen/ve a 3% CAGR in the amount of securities investments under the principles of sustainable investing in 5 years With 2020 as the baseline year, the investment growth rate of project investment in green energy-related businesses is 400% Continue to identify potential thematic and impactful investments Gradually increase the proportion of suppliers who sign commitment statements before price negotiations	Sustainable finance
Creating a Society of Mutual Benefit	Make ongoing strategic plans for philanthropic activities Encourage employees to participate in corporate volunteering	Form public-private strategic alliances and work with employees and customers to initiate philanthropic projects Achieve 2.5 volunteer hours per capita	Partner with external organizations to plan and execute ongoing philanthropic activities Percentage of business initiatives and social investments: 90% of the total social contribution Achieve 4 volunteer hours per capita in 2025	Social participation